Wig Tips | FAQ

Colours

We Understand How Important It Is Finding The Right Colour!

Finding the right colour with us is easy. Simply select one of our 3 Options below. If you still have a question about matching your colour, please email us at We usually reply within the same business day.

Option 1

FREE Colour Charts Online
Our Colour Charts and Colour Descriptions are posted Online for most of our wigs for your convenience. (Select your style then simply click on the colour number below to find the right colour this will open a new window which will display an individual colour swatch.

NOTE!
Due to monitor variations and different resolution options, the colour may not be an accurate image of the colour you will receive. Please use the Online colour chart as a guide only. If a colour match is critical, it is highly recommended that you choose option 2 or 3.

Option 2

Colour Ring Loan Programme
Are you having difficulty in deciding the right colour match for your needs? Take advantage of our colour ring loan programme!

Please ensure you have selected the correct colour ring for your chosen style. We will post the colour ring to you by return.

Return the colour ring within 10 days of receipt and we will refund your credit card less any postage & packing.

IMPORTANT!
Please ensure the colour ring(s) are returned complete, this is your responsibility and we therefore recommend you use a recorded or registered service to ensure their safe return. Each swatch is numbered on each colour ring and these are counted prior to dispatch and upon return.

Refunds will not be made if any swatches are missing off the ring when returned.

Option 3

FREE Colour Matching Service
If you would like to take advantage of our FREE colour matching service, send us a hair sample from yourself or a piece of fibre from your favourite wig or hairpiece and let us find the perfect colour match for you.

Post as large a hair sample as you can to:
Wigs4u/Hair World
Algores Way
Wisbech
Cambridgeshire
PE13 2TQ

Washing & Conditioning your Human Hair Wig

We can provide you with a cleaning and reconditioning service by post on any of our wigs purchased and will endeavor to return your wig to you by special delivery postal service within 48 hours of receiving it. If you wish to care for the wig yourself then please carefully follow the instructions overleaf. You must at all times use the correct after care products depending on whether your wig is human hair or synthetic fibre, a list of which is available to you free of charge. Human hair shampoos and styling products are not recommended for use on synthetic fibre wigs and vice versa. We strongly recommend the use of our top quality products on any wig or added hair system to maintain appearance and condition. Inferior after care products could damage your wig!

VERY IMPORTANT
PLEASE ENSURE THAT REAL HAIR WIGS DO NOT COME INTO CONTACT WITH CHLORINATED WATER, SEA WATER OR HOT WATER AS THEY WILL HAVE A DETRIMENTAL EFFECT TO THE HAIR AND IN SOME CASES CAUSE IRREPARABLE DAMAGE

INSTRUCTIONS FOR WASHING HUMAN HAIR WIGS

WASHING

Wash your human hair wig using COLD WATER. Start by brushing through the wig to remove any tangles, (always start at the bottom and work up to the top to avoid compounding any knots) rinse the wig from the inside with cold water and then add a small amount of Sebastian Penetrate shampoo, order code WEL/026) into the palm of your hand and distribute this evenly all over the wig, gently massage the hair until you generate a little lather.

Rinse again with cold water from the inside pushing the hair away from the base of the wig and continue until the water is running clear, never leave your human hair wig to soak in water or try to rinse it in a bowl as this will cause the HAIR to tangle. Blot out the excess water in a towel (DO NOT RUB THE HAIR), condition as follows.

CONDITIONING

Apply the Sebastian Penetrate conditioner (order code WEL/027) into the palm of your hand and distribute evenly all over the hair, massage this through all the hair and leave for 15 minutes before rinsing. Rinse in the same manner as before still using COLD WATER, once the water is running clear lay the wig on a towel and use another to blot out as much excess water as possible.

Finally, for extra protection apply Potion 9 (order code WEL/024) which will aid styling and combability of the hair. We suggest the use of a very wide tooth comb or a brush with rounded ends so as not to pluck or damage the base of your wig.

STYLING

These instructions are intended as a guide only, we accept no liability regarding the information given, you must decide on the method and products that you wish to use. Please telephone should you have any other questions or concerns regarding the cleaning of your wig.

We suggest the use of our professional products, details below, these are for dry hair and will provide added shine and moisture to the hair and are available direct from us.

Washing & Conditioning your Synthetic Wig

Synthetic Wig Washing Instructions

We recommend washing your wig after approx. 7 days wear or sooner depending on the environment the wig is being subjected to.

1.

Fill a basin with tepid water and add one capful of Hair World REFRESH shampoo.

2.

Turn the wig inside out, wash gently (do not rub the fibres) and leave to soak submerged for 20 minutes.

3.

Remove the wig from the solution and reverse it back to its normal form, carefully rinse with cold water.

4.

Place on a towel and gently blot dry (do not rub the fibres or attempt to brush the wig when wet).

5.

Place on a wig drying frame and leave overnight to dry naturally (do not dry on a polystyrene head).

6.

Once dry, shake the wig to separate the fibres and spray with Hair World REVIVE conditioning spray.

Synthetic Wig Styling Instructions

Use the “Hair World Control Shape Spray” Order Code: WG/SHA to help maintain your style, achieve different effects and add shine, the more you use the more hold you will achieve. Finger style synthetic wigs as much as possible DO NOT BLOW DRY OR OVER BRUSH. We recommend the use of a styling brush such as our “Silicone Tipped Styling Brush” Order Code: AC0500. For an extra special finish a final spray of “Hair World UV Shine Spray Order Code” WG/SHI may be applied after the wig has dried and all styling has been completed, this will provide that final shine. Alternatively you can purchase our complete “Hair World Wig Care Pack” Order Code: AC0031 with all the basic products you need to care for your new wig in the one pack. Contains – 1 x Hair World Refresh Shampoo, 1 x Hair World Revive Conditioning Spray, 1 x Hair World Control Shape Spray, 1 x Drying Stand, 1 x Styling Brush, 1 x Pack of two Medi Caps.

These instructions are intended as a guide only, we accept no liability regarding the information given, you must decide on the method and products that you wish to use. Please telephone should you have any other questions or concerns regarding the cleaning of your wig.

For Your Information

Wigs made of synthetic fibres may well experience fibre friction, the extent of this depends on the length of the wig and the environment in which the wig is subjected to. Fibre friction is not a fault but a natural occurrence in synthetic wig products and will increase with wear.

Natural head movement allows the fibres to rub together or rub against other synthetic fabrics being worn, a static charge is created in the fibres which causes the ends to frizz and in some cases tangle, the longer the hair the more prevalent the problem. Fibre friction is usually confined to the underside of the wig and the ends of the fibre and can start to occur from the first day the wig is worn.

Ways of reducing fibre friction

Ensure no synthetic garments are in contact with the wig when being worn. Use “Hair World Revive Conditioning Spray” Order Code: WG/REV regularly in the areas most vulnerable to fibre friction (underneath the back of the wig and in the neckline). Allow natural drying of synthetic wigs and always use “Hair World Revive Conditioning Spray” Order Code: WG/REV prior to brushing out the wig. Should you have any further questions regarding fibre friction, please telephone our studio on (01945) 587584.

Very Important

1) Never use bleaches, tints or dyes on synthetic wigs they will not alter the colour and will cause irreparable damage.

2) We do not recommend the use of any other hairsprays other than those listed above as hair sprays can coat and clog the fibres.

3) Do not use a hairdryer or any heated hair appliance on synthetic wigs.

4) Any form of heat above 160 degrees centigrade will irreparably damage your wig. Please remember when cooking, oven temperatures and eye level grills are often operating above 160 degrees centigrade.

5) Although sunlight will not directly damage your wig, colour lift will become apparent depending on the amount of exposure it receives. All our products can safely be used on any of our synthetic wigs and will help maintain the original lustre and elasticity of the wig.

ORDERS DISPATCHED SAME DAY

Orders placed before 1pm will be dispached the same working day Monday – Friday (subject to stock availabilty)

FREE DELIVERY

We are pleased to offer FREE delivery on all UK mainland orders over £25. Orders £25.00 and under are subject to a 95p delivery charge (excluding Special Delivery)

For your convenience, orders placed before 1pm Monday -Friday will typically be processed and dispatched the same day via Royal Mail signed-for post. Please note that this excludes weekends and orders containing out-of-stock items. In the event of any stock issues, we will notify you promptly, provided that we have your accurate contact information.

Thank you for choosing to shop with us.

OPENING TIMES

Monday – Friday : 9:00am – 3:00pm

Closed all UK Bank Holidays

For our customers privacy visits in person are strictly by appointment only, to arrange this please contact us.

About Us

Wigs4U is a family run company and has been established for over 40 years, our warehousing and offices are based in the UK and we pride ourselves on our service and quality! We have a clearly shown "contact us" section for any enquiries you may have and we support the Consumer Protection (distance selling) regulations.

Address

Wigs4u
Algores Way
Wisbech
Cambridgeshire
PE13 2TQ

Please get in touch:

Tel: 01945 587584

Contact

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