Returns Policy

Should you need to return an item please use this returns link http://www.wigs4u.co.uk/enquires/enquiry.asp to contact us with the details of the items you wish to return, we will then email you with a returns authorisation.
Returns will not be accepted unless they have been pre-authorised by us! You need to ensure that the original invoice details are entered on the returns form along with any information regarding the return.

It is important that you read in full the following returns conditions before returning any item.

Please do not return merchandise that does not fully comply with the conditions of purchase below as refunds will not be given.

We support Consumer Protection (distance selling) regulations and in line with this, we offer a refund or exchange within 7 days of receipt of your wig or hairpiece. Goods may be returned in this time as long as you have notified us of your intention to return the wig using the above link. For hygiene reasons we are unable to exchange or refund payment on wigs, hairpieces and headwear that have been worn, cut, brushed or restyled. Any item returned smelling of smoke or perfume or showing signs of makeup will not be accepted for credit. All returns must be completed within 7 working days of receipt of merchandise and contain a note of the original invoice number or a copy of the original invoice. No refunds or exchanges will be accepted without the original invoice number being provided or after 7 working days of receipt of merchandise has elapsed unless the goods are found to be faulty. Some styles may require the fringes or sides to have a small amount of trimming to achieve the desired style you require, however, once a wig has been cut we cannot refund or exchange it. All goods are inspected prior to dispatch and must be returned in the same new condition as received by you, these must be complete with hang tags and hair nets. All returns costs incurred are the responsibility of the purchaser, we therefore suggest that all returned goods are sent to us by an insured method such as Special Delivery which provides you with compensation in the event of an item being lost.